After sales service
Thallo offers a one-year warranty for products purchased from authorized stores and the official Thallo websites.
The warranty covers any damage that is not caused by accident, improper use and attempted repair.
In order your Thallo products to retain their beauty, you can read our care tips.
The warranty is not extra charged.
If you are not satisfied with the purchase that you made through the online store, you can return the product within 28 days of shipment (you will know the date from the email that was send with the delivery).
The product has to be sent to the head company, as products purchased at this electronic store, are not accepted for return at Thallo Retail Stores or any authorized store. Moreover, returning a product that was purchased from Thallo authorized stores, is not possible. The returns policy refers only to the sale of products in the online store.
We are willing to refund the amount of your purchase, if the product comes back in an excellent condition and in the initial packaging with the warranty card of Thallo inside.
We can’t accept products that have been modified or damaged unless they are faulty.
Regrettably, return shipping costs are not refundable, unless your order was not properly executed.
You can send the products back, to the following address:
Thallo Bouboulinas 16
The surface of every Thallo jewel and item is protected from tarnishing. This means that it doesn’t need any special cleaning.
Besides that, if a product tarnishes, you can use cleaning fluids for silver items (caution: no polishing pastes because there is a risk that the item or jewelry will become matte).
The rehabilitation of any harm or the need to intervene in jewelry (e.g. change ring size) is made only in our company or in Thallo stores.
Silver plated items
Thallo uses pure 1000 degrees silver for the jewelry and the decorative items and has taken steps to protect them from oxidation. Therefore, with the proper protection and care, they can keep their shine, for a long time.
Oxidation of silver
Silver tarnishes. Tarnishing occurs when silver is exposed to polluted or salt air, and products containing sulfur, such as plastic gloves, rubbers and chemicals, like bleach. Moreover, exposure to perfumes should be avoided. A little attention is needed to the storing of jewels and the proper use of them.
For further protection it is preferable to keep your jewelry in different cases, those that we offer you along with the product. To clean them, you can use a soft cloth and rub the surface. Regarding the decorative items, a simple dusting is enough. For further information, and a professional cleaning, we advise you to contact us firstname.lastname@example.org
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